Frequently
Asked
Questions

We have detailed the airport locations with each retreat. Please check individually as to the best location and the shared shuttle transportation we have set up for each retreat. If you need to arrive outside of these times we can arrange for a private transfer for you.

Yes, all locations require a valid passport for entry.  Visa expenses are outlined individually if they exist. Please make sure to read carefully and to check that your passport is valid for 6 months after you plan to return home.

Please check with each retreat for the shared shuttle service we have arranged for arrival and departure. If you need to have a service outside of these allotted times we can help to arrange a private transfer for you.

Most check-in times are around 3:00 pm and check-out times are 12:00 noon.

Yes, all of our locations have power available 24/7. You will be able to find charging areas throughout the properties and make sure you have an adaptor (or two) for locations outside of your home country. Please leave any appliances like hair dryers, curling irons, etc at home as their load is most times too much for some of our locations.  If you are able to use a hair dryer the properties we have chosen will provide one for your use anyway to lighten your load!

Please check with us for individual retreats and accommodation details if this is a concern. Most places don’t require AC while we are visiting and we enjoy the open air for a change anyway!

Most hotels have a safe place to keep your valuables but we recommend leaving any valuable jewelry, etc at home just to be sure. All our locations are very safe places to visit but good common sense is always required when traveling (and living!). You don’t want any extra tan lines anyway!

Yes, wireless internet access is available at most hotels in reception and in the rooms.

We would love to speak with you regarding your upcoming retreat! Please email us to set up a phone conversation (via Skype or you may call our Mexican cell phone at 011.52.1.984.125.8674). For contacting the hotels we are happy to provide you with the number to try in case of an emergency. You may also have your loved ones contact you or us via email, Whatsapp, or Facetime.

All hotels we recommend have delicious food served at their restaurants. If you have any dietary needs please let us know in advance so we can make sure to have whatever it is that you need!

Yes, all fruits and vegetables are carefully washed in purified water and all necessary precautions are taken when handling food.

Yes, filtered water is provided in the rooms and at the restaurants of most hotels. All of the water, ice and beverages are prepared using filtered water and are completely safe. Please plan to stay well hydrated on all trips by drinking tons of purified water.

Yes, our hotels do offer alcoholic beverages. Alcohol is not included with any of our packages (unless otherwise noted in Wine & Wellness packs).

Yes, we accept credit cards (Visa and Mastercard) for payments via PayPal (4% fee applies). Most local establishments do not accept credit cards and are best paid in cash.

Alternatively you can pay with a bank wire transfer ($20usd fee applies) or from the Northeast in the USA you can make a direct deposit into our business account. Let us know your preference and will send you the appropriate information.

It really is best to have local currency at all of our locations. You are able to withdraw money at ATMs at all airports upon arrival as well as in the cities/towns or you can exchange currency as well but most favorable rates come from ATMs just like a regular withdrawal at home. Make sure to check xe.com for accurate conversions so you take out the correct amounts.

Of course! Each of our locations offers a pampering spa menu for you to enjoy. You can book your services on location.

While we understand what it’s like to be a single parent, our retreats are designed for you to enjoy some time away from regular life and its duties. Well behaved children and teenagers are welcome and can be accommodated depending on location and availability. But from one single mom to potentially another, find a sitter and enjoy some time off!

While we cannot predict the weather, we have chosen our locations and times of the year for their fair weather. It is always a good idea to have a light sweater and long pants for chilly nights.  I usually wear something like that on the plane anyway so using that as your warmer clothing is a great option. Several of our locations are quite windy so a light scarf if a good idea to have handy. Please  visit www.weather.com for current forecasts.

If for any reason you may need a doctor the reception of your hotel will be able to call one in for you or point you in the right direction. Please be sure to bring any medications that you normally take as foreign countries do not carry the same brands and navigating the pharmacy in another language can be tricky. If you are on regular medication we require that you inform us of dosage and regularity and suggest that you continue to take any medication while on your retreats with us. If you have any allergies we also require a description so we can be aware. All medical information will be kept confidential and is only used to keep you safe and in case of emergency.